Frequently Asked Questions
...and other useful information.
Here are some frequently asked questions that may answer your queries about hiring our games. Should you need more information please do not hesitate to call (022 101 4422) or email us (ben@thecheshirecat.co.nz).
How do I secure a booking?
To secure your booking, we require a 50% deposit. This secures all particular items and quantities in your booking and means that no-one else can hire the equipment at that time.
Have I left it too late to book?
It’s never too late! Get in touch with us, even if it’s the day before and we will tell you what equipment is available.
Can I change the equipment I have booked?
Generally yes. Although there may be a more limited choice if you leave it too close to your event date. Please contact us if you wish to make any changes. We will confirm any changes and additional costs with you.
Can I have the equipment for longer than originally quoted for?
If you require items for longer just let us know as this can usually be arranged. We will confirm any changes and additional costs with you.
Do items need to be cleaned before they’re returned?
Generally items do not need to be cleaned, and we ask that you not use any chemicals to clean the games as this can cause damage. However, we do expect them to be wiped free of excessive mud and dirt.
How can I be sure that your equipment is safe?
All of our equipment is inspected before each hire. Safety is our highest priority and we take every precaution to ensure that our equipment is safe. Every piece of equipment is regularly tested and maintained. Each of our games is supplied with detailed set up and operating instructions that include safety precautions.