
Frequently Asked Questions
...and other useful information.
Here are some frequently asked questions that may answer your queries about hiring our games. Should you need more information please do not hesitate to call (022 101 4422) or email us (ben@thecheshirecat.co.nz).
Can we meet you?
Many events are successfully organised by email and telephone. Some events, such as corporate team building, may benefit from a meeting in which we can come and visit you or you can come and meet us at our base in Christchurch.
What levels of service do you provide?
We offer customers a variety of services to suit their event and budget. This includes providing a delivery and collection service for your event, or allowing you to come and collect equipment directly from us. Our services can also include planning meetings and site visits for larger events to ensure everything goes smoothly.
How big are the games? Will they fit in my car?
The dimensions of each of the larger games are provided in the game description.
I’ve found a cheaper quote, will you price match?
We will always strive to offer the best deal possible for your event, however it is not always possible to price match as the quality of the games and service we offer is not always reflected in other companies’ quotes, and so it may not be a ‘like for like’ offer. We offer the best possible customer service from the first contact right through to the day of the event. We pride ourselves on the quality and presentation of our equipment, which is always to the highest standard.
I’ve just checked the weather forecast and it doesn’t look good, can we still use the equipment?
It is as important to us as it is to you that your event is a success. Most of our equipment will still be fine to use if the odd shower passes over. A lot of our equipment can also be used indoors. Some of our equipment is sensitive to high winds and/or prolonged rainfall, and if this is the case the game instructions provided with the game and game description on this website will highlight this fact. We take great care to ensure that our equipment is in a good condition and expect that you will treat it with the same level of care during your hire.
When can I collect the games and when do I drop them off?
If you are collecting and dropping off the games yourself then equipment will be available for collection from 12:00 noon on your collection day and must be returned by 12:00 noon on your return day. Our standard hire period is a maximum of 72 hours.